Investor relations
For allocations, subscriptions, and reporting.
Contact
One desk, four inboxes.
Reach the right specialist directly — or drop a note through the form below and we'll route it. We reply to every serious inquiry within one business day.
Direct lines
Who to email
Operations
For wallet, deposit, and withdrawal support.
Media
For press and speaking requests.
General
Anything else. We route it internally.
Or use the form
Send us a note
A member of the investor relations desk will personally respond. For sensitive material, note that in the message and we'll follow up with an encrypted channel.
- Office
- 1 Financial Plaza, Suite 4100, New York, NY
- Time zones
- Active coverage across NY, London, and Singapore desks.
- Not urgent? Check FAQ
- Common questions are answered at velox.capital/#faq.
Service levels
When you'll hear back
We publish response targets so you know what to expect. Missed targets are tracked internally.
| Channel | Target |
|---|---|
| Investor inquiries | Same business day |
| Operational tickets | Under 4 hours (business hours) |
| Media / press | 48 hours |
| Legal / compliance | 72 hours |
Before you write
Answers to common questions
How do I know my message went through?
You'll see a confirmation immediately after submitting the form. If you don't get a reply within one business day, please email investor relations directly — the form is rate-limited to prevent abuse.
Can you sign an NDA before we discuss?
Yes. For serious allocation discussions we're happy to execute a mutual NDA. Note that in your inquiry and we'll circulate one.
Do you take calls?
Yes, once we've confirmed the request over email. We prefer a written scoping first so our IR team is prepared with the right specialist.